Priority Virtual Healthcare is committed to fulfill the service you contract with us in a prompt and efficient manner. Our services are related to telemedicine visits with a healthcare provider via video conference. This company prides itself on customer service and prompt patient care.
- Healthcare Provider at this practice is defined as a physician assistant. Both the supervising physician and the physician assistant licensed are board-certified clinicians in Alabama and Georgia.
- We strive to provide telehealth visits on the same day you request via self-scheduling.
- Your appointment date and time will be granted to you before you pay for the visit.
- Your payment is due before the visit unless otherwise agreed.
- Refunds for visits canceled at least 24 hours in advance or visits not completed due to technology failure will be returned 100%. Not completed means no treatment was given the patient.
- Refunds for medication refills not obtained from the pharmacy will be given 100%. Pharmacy will be contacted to verify.
- No refunds shall be issued to patients who change their minds after successfully completing their consultation with a healthcare provider and receiving medical advice/over-the-counter treatment or prescription for a medicine. Please see Refund Policy prior to booking.
- No refunds will be given for consultation visits. See Exclusions prior to booking.
- If medication is needed, your prescription will be sent to the pharmacy within a couple of hours.
- If laboratory, radiology, or any diagnostic imaging is needed, your order will be sent on the same day. Results of these studies may take 3-7 days to return and will be delivered via patient portal on the day of return.
- If you are unhappy with any aspect of the service that you receive from us, please contact customer service at (334) 866-0880 or email us at info@priorityvirtualhealthcare.com. We will do our best to work with you to resolve any performance issues.
